1. The subscriber completes a special enrollment form (available from Order Management) after having the Lifeline service installed.

• For LMS and PSF Programs - part number 0930321
• For Lifeline OneSource™ Programs - part number 0930333

2. Once the Enrollment form is complete, the subscriber attaches a copy of his/her Advance Directives (living will) and other personal preferences to the form and submits this to his/her Lifeline program.

3. The Lifeline program mails the enrollment materials to Lifeline. For Lifeline OneSource™ programs, Lifeline functions as the program.

4. Once the materials are received, Lifeline enrolls the subscriber in the service and faxes a Communication Report to the program as confirmation of enrollment.

5. Lifeline safely stores these documents to ensure privacy and easy access in the event of an emergency.

6. If the Lifeline Call Center assists in getting an enrolled subscriber to a hospital in an emergency, the Lifeline Call Center contacts the admitting facility to determine their emergency room fax number.

7. Once the subscriber has received emergency transport to hospital the Incident is closed. Then the Call Center immediately transmits the subscriber's Lifeline Healthcare Directives documents along with a Cover Sheet to that hospital's emergency room. The hospital will have access to the subscriber's important advance directive information if s/he is unable to speak for him/herself.

8. Following the fax transmission of the stored documents to the treating hospital, the program will receive a second Incident Report that will document when and where the stored documents were sent. This information will appear as Case Notes at the end of the Incident Report and will serve as confirmation that the stored advance directive information was forwarded to the treating facility.

9. Subscribers can modify their stored information at any time by completing a new form, attaching any new documents and sending them to their Lifeline program.