8 Tips for Choosing Home Care You Can Trust
By Greg Adair, Founder of Affordable HomeCare
When on the search for a trustworthy home care company there are many things to consider. Below are just a few things we have found that can differ greatly from one company to the next.
Things you should pay attention to:
- Does the care provider have a good rating with the Better Business Bureau? Check to see if there are any complaints, they may be hiding something.
- Are they members of any professional associations? Those who are committed to association standards will in most cases offer better quality care.
- Is your care provider bonded? For your protection, will they allow you to be named as a certificate holder on their insurance policy? The advantage here is that if the company fails to pay their premiums you will be notified and not left unprotected.
- With your busy life what happens when a caregiver doesn't show up? Dependable companies have back up options immediately available to reduce anxiety and worry.
- Accountable companies no longer use paper time sheets. Instead, they now use electronic time stamping which ensures you only pay for services provided. This is good, but the biggest advantage is making sure your loved one receives the timely care you expect.
- Did you know that many companies require zero caregiver experience? Make sure your caregiver has at least three years professional experience and continual educational requirements.
- How do you know your caregiver is doing what they're supposed to do? Responsible companies ensure quality through regular free management visits. Ask if some visits are unannounced.
- It's 2:00 AM on a holiday and you have a concern. Are you reaching a call center in another state? Ask if local management, already familiar with your loved one, is available to address your concerns at all times.